Joint Genesis Shipping Policy
Shipping options and delivery estimates are set by the seller at checkout and may vary by destination and order.
Processing and delivery
This website provides product information and does not itself pack or ship Joint Genesis orders. The merchant or checkout provider confirms whether an item is available, the applicable shipping charge, estimated dispatch date, tracking options, and delivery window. Estimates are not guarantees and may be affected by carrier delays, weather, customs, or incorrect address details.
Tracking, address changes, and returns
After ordering, review the confirmation email for tracking details and the correct support channel. Contact the seller promptly if an address is incorrect or a parcel appears delayed. Returns, refunds, lost-package investigations, and any return-shipping charges are governed by the seller’s current terms, which should be reviewed before purchase. If a shipment arrives damaged, retain the packaging and contact the seller with order details.